Catalog prices include VAT. A manager confirms the delivery cost and the exact date before payment.
Delivery in Chișinău
- Free for orders from 5,000 MDL, if the goods are small.
- Orders under 5,000 MDL: delivery costs 80 MDL.
- 1–2 working days if the item is in stock.
Delivery in Moldova outside Chișinău
- Free for orders from 10,000 MDL for standard and small goods.
- Orders under 10,000 MDL: 20 MDL per kilometre from the Chișinău city limit or from the warehouse to the site, or at the courier service rate.
- 2–4 working days from order confirmation or payment.
Bulky goods and supplier orders
Palletised panels, batteries, energy storage systems, mounting kits and large lots are transported at a separate rate based on size, weight and the transport needed. We confirm the cost before payment.
We order most catalog equipment from the supplier. We confirm the delivery time when we confirm the order; for orders under a contract it is the time stated in the contract.
Receiving the goods
On delivery, check the packaging, the equipment, the factory seals, the documents and the receipt or e-Factura invoice. The risk of accidental damage passes to the buyer on handover and signing of the delivery note (Law of the Republic of Moldova No. 105-XV).
Payment
- Individuals: bank transfer or, for items in stock, payment on delivery. We confirm the method before delivery.
- Companies and projects: we prepare a quotation and an invoice; terms are confirmed in writing before delivery.
Returns
You can return a working item that did not suit you within 14 calendar days of receiving it. Contact us before sending it: we confirm the return, the address and how to hand it over.
- The item has not been used, installed or commissioned.
- Packaging, accessories, documents, seals and labels are intact.
- The buyer pays for return shipping.
We do not take back equipment that has been installed or commissioned, or goods ordered or configured specially for a project. If goods arrive damaged, wrong or incomplete, tell us as soon as possible and send photos: in that case UDG Energy pays the return costs.
Warranty and faulty goods
The manufacturer’s warranty applies, as stated in the warranty card, on the product page or in the quotation. If no warranty period is set, the period for essential defects is 2 years from purchase.
We repair, replace or refund within 14 calendar days of your claim. UDG Energy pays for delivery, return and inspection of a faulty item.
Contacts
Delivery, returns and warranty: sales@udg.energy, +373 76 775 507. Office: Chișinău, str. Calea Moșilor 38.